Letter from Helen Owen (Corporate Affairs) to Mrs [GRO-A] in response to Mrs [GRO-A]s letter to Virginia Bottomley (Health Secretary) in which she detailed her infection with Hepatitis C due to infected blood products at the John Radcliffe Hopsital, Oxford, and requested a public inquiry. Owen suggests following the NHSs formal complaints procedure and encloses the Ombudsman leaflet on how to follow this procedure