Psychological support provided by the Inquiry

The Inquiry Support Line will be available from 11am to 3pm and from 6pm to 9pm on Monday 20 May.


The wellbeing of people participating in the Inquiry is extremely important to the Chair, Sir Brian Langstaff. The Inquiry is funding a confidential support service for anyone affected by treatment with infected blood or blood products. This is run by a team from the British Red Cross who have been working with the Inquiry since September 2018.

You can contact the confidential support service directly by calling 0800 458 9473 or 0203 417 0280 at these times:

  • Monday between 11am and 1pm
  • Wednesday between 7pm and 9pm
  • Friday between 2pm and 4pm

You can also leave a message at another time and the team will call you back as soon as possible, and on the same day where that is practical. When returning calls their number will appear as private or withheld number. 

The psychological support being used by people affected by the work of the Inquiry has additional capacity should it be needed. You can call during the hours advertised on the Inquiry’s website, or leave a message and receive a call back at a time convenient to them. The Inquiry keeps the level of this service under review to make sure it is sufficient and there is currently additional capacity should people want to use it.

To find out more about their work with the Inquiry, please see the special edition of the Inquiry newsletter created and produced by the British Red Cross team.