In her written statement Samantha May (manager of the Hepatitis C Trust helpline information and support service) provided case studies of the considerable number of hours spent by the Trust supporting people seeking to access support from EIBSS. Read more about In her written statement Samantha May (manager of the Hepatitis C Trust helpline information and support service) provided case studies of the considerable number of hours spent by the Trust supporting people seeking to access support from EIBSS.
In her written statement Samantha May (manager of the Hepatitis C Trust helpline information and support service) reported that in her experience many infected people were not aware that they could claim from the various funds, found the applications daunting and the single greatest barrier to a successful claim was difficulty in finding medical records. Read more about In her written statement Samantha May (manager of the Hepatitis C Trust helpline information and support service) reported that in her experience many infected people were not aware that they could claim from the various funds, found the applications daunting and the single greatest barrier to a successful claim was difficulty in finding medical records.
In her written statement Samantha May (manager of the Hepatitis C Trust helpline information and support service) reported that around one in ten of their contacts from people infected through blood and blood products concerned the support schemes, predominantly EIBSS. Read more about In her written statement Samantha May (manager of the Hepatitis C Trust helpline information and support service) reported that around one in ten of their contacts from people infected through blood and blood products concerned the support schemes, predominantly EIBSS.
EIBSS' key performance indicators were published in their Annual Report but did not include any measure of customer satisfaction. Read more about EIBSS' key performance indicators were published in their Annual Report but did not include any measure of customer satisfaction.
EIBSS did not publish the results of a service satisfaction survey they conducted in 2022 which had a 56% response rate, just the headline that 92% gave an overall rating between 7 and 10 out of 10. Read more about EIBSS did not publish the results of a service satisfaction survey they conducted in 2022 which had a 56% response rate, just the headline that 92% gave an overall rating between 7 and 10 out of 10.
The response rate was 42% according to WIBSS Customer Satisfaction Survey Results 2021. Read more about The response rate was 42% according to WIBSS Customer Satisfaction Survey Results 2021.
The response rate was 66%.SIBSS 2020 Customer Satisfaction Survey and 3-year Review of Service Read more about The response rate was 66%.SIBSS 2020 Customer Satisfaction Survey and 3-year Review of Service
Rosemary Wright commented reflecting on a disparity with EIBSS noted that the Scottish Scheme made a huge difference and had a real impact on her life and that this was just another example of how this Inquiry has been long overdue, as the same support was not available in England Read more about Rosemary Wright commented reflecting on a disparity with EIBSS noted that the Scottish Scheme made a huge difference and had a real impact on her life and that this was just another example of how this Inquiry has been long overdue, as the same support was not available in England
Feyona McFarlane outlined that the SIBSS money didn't really change that she should have had a pension, a house bought and paid for, and some normal relationships and as she got older, it began to sink in that she had none of these things Read more about Feyona McFarlane outlined that the SIBSS money didn't really change that she should have had a pension, a house bought and paid for, and some normal relationships and as she got older, it began to sink in that she had none of these things
With SIBSS, the decision of whether to select "moderately" or "severely" affected when completing the forms for further payment was not altogether straightforward for some people, such as, Graeme Malloch Read more about With SIBSS, the decision of whether to select "moderately" or "severely" affected when completing the forms for further payment was not altogether straightforward for some people, such as, Graeme Malloch