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A flood damaged a substantial amount of microfilmed medical records held by the Chelsea and Westminster Hospital NHS Foundation Trust.

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There was a flood in the Manchester Royal Infirmary.

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There was a fire in the Blood Transfusion Laboratory at the Trafford General Hospital which resulted in all paper records there being destroyed.

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Edward Massey was told that most of his records had been destroyed at the Manchester Royal Infirmary in a flood. He also applied to the Lancashire and South Cumbria Agency for his records and was told that they too had been destroyed.

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Professor Jane Eddleston was unable to confirm whether a flood at the Manchester Royal Infirmary had caused the destruction of records before 1986, although one staff member recalled a flood damaging the Infirmary's medical records library.

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University Hospitals Birmingham NHS Foundation Trust was able to provide retention policies from 1999 onwards.

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Richard Raymond requested his wife's medical records but was told that they had been destroyed in a sewage leak at St Mary's Hospital in 2003 and was then later told that records were routinely destroyed after 15 years.

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The Trust told the inquiry that whilst a flood may have occurred at St Mary's Hospital, corporate records were only retained for 7 to 10 years so there was no information available.

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Sometimes documents recording environmental incidents have themselves been destroyed under retention policies.

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A man's request to "expunge" incorrect information in his medical records was granted.

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A witness' son's medical records contain no information about when he was tested for, diagnosed with or informed of his HIV infection.

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The impression was given that a witness' Hepatitis C was due to alcohol use, regardless of the accuracy of this.

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A witness' husband was labelled an alcoholic due to his Hepatitis C infection.

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A letter sent to a witness' husband's GP suggested he drank alcohol.

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A witness was shocked at the mention of excessive alcohol in her husband's medical notes. It did not ring true to her.

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Doctors have generally responded to criticism regarding the accuracy of notes concerning a patient's alcohol consumption by defending their records as being an accurate representation of what they were told.

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A witness had no medical records relating to a period in hospital after a road traffic accident when he required the insertion of a metal plate into his ankle.

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A witness recalled her husband attending an appointment where he was told he did not have AIDS and then attending a week later to be told by Dr Peter Kernoff that he was in fact infected. Neither appointment appeared in his medical records.

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A witness had two pages missing from his records relating to surgery at the North Middlesex Hospital after which he had required multiple blood transfusions._

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A witness received in excess of 700 pages when she sought the records of her husband. However, the bulk of these were "green cards" and the medical records were incomplete, including a number of years between 1977 and 1991.

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