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Anthony Hughes received a letter from the blood services in the summer of 1995 explaining that they were doing a lookback programme for the period of 1986-90 and they wanted him to contact them.

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A woman waited for two months between being told she had been infected with Hepatitis C from a transfusion after childbirth until it was explained to her what that meant.

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A man received a letter from the Blood Transfusion Service directly to him despite only being aged 9: "The only reason I knew it was a letter for me was because I thought it was a love letter as it had a logo with two hearts and a crown on it".

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Robert Worsley received a letter from the Blood Transfusion Service and attended an appointment with his GP: "The doctor at my GP Surgery had researched the whole thing properly and carefully and he explained that I had contracted Hepatitis C and it was highly infectious and could be passed on to others."

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One witness was informed by his GP that he had received infected blood and he was invited to be tested.

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A woman, who had contracted Hepatitis C through a blood transfusion around childbirth was telephoned by the practice nurse at her GP surgery and asked to attend to discuss something. Her GP had received a letter from the NBTS informing him that she "had been identified as a suspected recipient of contaminated blood."

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A witness heard about the lookback scheme in 1995 and thought she would be contacted if there were any concerns about her health. When they did not it gave false hope that she was ok.

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A witness provided a written statement to the Infected Blood Inquiry stating that none of the letters from the lookback scheme reached them, including the one written to their GP and no attempt at tracing was made.

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Margaret Donnelly provided a written statement to the Infected Blood Inquiry. She received a booklet with some information about the lookback scheme and decided to see her GP who thought she would be notified if there was a problem.

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A woman was infected with Hepatitis C from a blood transfusion when she was young and was also diagnosed in 1997 through the lookback programme.

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Margaret Sharpe provided a written statement to the Infected Blood Inquiry. She felt confused and let down that she was not contacted as part of the lookback and was therefore denied the opportunity to make choices about her lifestyle to mitigate the risks arising from the virus.

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Elaine Turner provided a written statement to the Infected Blood Inquiry. She was living with the infection without knowing it for seven years and was worried that she may have passed it to her husband and children.

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In her written statement to the Inquiry, Dr Patricia Hewett explained that as the lookback began in April 1995 and was concerned with blood given before September 1991, donors who had not presented since September 1991 had by this time been "out of contact for at least 4.5 years" and that the chance of being able to trace any individual diminished as time passed.

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In his written statement to the Inquiry, Dr Kenneth Calman stated that he did not have any personal involvement in the issues surrounding the lookback until November 1994, when a submission on this topic was sent to his Private Office.

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Professor Dusheiko had a large viral hepatitis outpatient clinic at the Royal Free Hospital.

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During the Hepatitis C Look Back Working Party meeting Scotland was noted to be ready to initiate look back procedures but was waiting for the other nations "to catch up."

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In his written statement to the Inquiry, Dr Rejman stated that informing apparently healthy individuals that they had a potentially serious illness, which had no established treatment available, might be difficult and was contentious.

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In a memo from Roger Scofield to Andy Hollebon on the Hepatitis C lookback announcement it was stated that "all three territorial Health Departments have signed up to the UK-wide approach and have approved the draft PQ."

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In a memo on the Hepatitis C lookback process from Lord John Horam's Private Secretary to Dr Metters it was stated that "He is content with the preferred option of continuing the current strategy, whilst improving communication between the BTS and hospitals where there are particular problems and offering assistance to overcome the bottlenecks."

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In 1996 Dr Frank Jones received a letter from the NIBTS requesting assistance in tracing blood products to their recipients. He stated that "Our blood bank was able to trace all of these blood products to their recipients".

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