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After Ann Lloyd became chair of the Caxton Foundation more effort was made to let more potential applicants know of the Foundation.

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The Caxton Foundation's annual census of beneficiaries was cancelled until a regular payment system was introduced.

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There were lengthy delays in processing early applications at the Caxton Foundation.

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The annual report to the Charity Commissioners was not sent to beneficiaries.

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Extracts were taken from census forms to inform the National Welfare Committee's consideration of grant applications.

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Caxton Foundation staff had reference guidelines on what items beneficiaries could receive grants for.

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The Caxton Foundation was proactive in helping beneficiaries manage their debts.

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The National Welfare Committee and Caxton Foundation staff aimed to be consistent by checking what had been awarded previously in similar circumstances.

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At a meeting to discuss service provisions for Alliance House operations, one option proposed was to "Flip the power and have (the in future likely to be much larger) Caxton instead of MFT as the service provider to the rest of 'the group.'"

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The draft Statement of Financial Procedures set out the "the governance, accountability and funding arrangements agreed between the Department of Health (DH) and the Trustees of the three Charities."

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Margaret Kennedy was appointed as a Caxton Foundation trustee.

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Grants were initially paid by means of a "voucher system". This exposed those using a voucher to the risk that they would be identified as suffering from Hepatitis C.

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The Caxton Foundation began to operate a broader regular payment scheme in 2014/15. The payments were designed to top up the income of a beneficiary to 60% (later 70%) of a median income.

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The objective of the Regular Payment Scheme changed after the Department of Health's decision not to provide additional funding. As a result of this, the Department of Health had to take account of household income in its entirety including Skipton Stage 2 regular payments and child related benefits.

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It was arranged that the Caxton Foundation would employ all of the staff working at Alliance House.

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Christopher Pond stated that: "DH [Department of Health] did not seek to influence the decisions...with respect to the policy for allocating grants, how the CF should discharge its responsibilities to the beneficiaries, the kinds of applications the CF [Caxton Foundation] should grant or the quantum of the grants/payments it should make."

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The smaller number of Eileen Trust registrants enabled the Eileen Trust trustees to develop a much closer knowledge of each individual registrant's circumstances and give a more personal service to its beneficiaries.

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The trustees of the Eileen Trust arranged that the Department of Health should contact potential beneficiaries who had not yet registered.

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The Eileen Trust trustees questioned whether registrants were sufficiently aware of the benefits they could approach the Eileen Trust for and agreed in January 1999 to create a handbook to circulate to registrants about this.

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Following the provision of increased funding in response to Lord Archer's report, the Eileen Trust Board decided to adopt a minimum level of income which registrants should have in order to apply to the Trust for funding, determined by taking into account whether they were single, lived with a partner and had children.

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