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Dr Caroline Coffey, a consultant clinical psychologist with WIBSS, explained in a letter to the Welsh Government how the lack of parity exacerbated the psychological damage to individuals.

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In her oral evidence to the Inquiry, Dr Sarah Meekin reported: "we often hear people talking about people feeling like lower-class citizens in terms of how they feel that they were treated, and any lack of parity contributes to those feelings and to that experience, and so that has a sort of ongoing psychological impact as well".

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In a House of Commons debate, it was announced that England would follow the lead of the other three nations in providing access to a bespoke psychological support service for people infected and affected by infected blood products.

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In a statement made in Parliament, the Department of Health announced that the NHS Business Services Authority would administer the England Infected Blood Support Scheme.

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SIBSS conducted customer satisfaction surveys in 2018, 2020 and 2023, with 97% of respondents rating the overall service as good or very good in 2023.

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An example of how WIBSS assess their work comes from their Annual Report, in which key performance indicators were published but did not include any measure of customer satisfaction.

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In her written statement to the Inquiry, Jackie Britton described how things had improved a little with EIBSS publishing a guidance booklet but that implementing changes can be slow.

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Following Penny Mordaunt's announcement regarding the UK position, the Welsh Government made an announcement that they would provide funding to enable broad parity of annual and lump sum payments between the four national schemes.

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In a House of Commons debate, David Cameron announced that a further £125 million had been identified and a much fairer and more comprehensive scheme would guarantee that all those infected would receive a regular annual payment (applicable to England only).

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In Northern Ireland, Robin Swann announced annual financial support for those bereaved as a result of NHS contaminated blood.

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With regard to WIBSS, a witness described how they would have appreciated more financial assistance from the Welsh Government and that it "would be good if it was for life".

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Penny Mordaunt MP, on behalf of the four UK Health Departments co-ordinated a bid to the UK Treasury to fund the revised UK scheme which the Welsh Government did not have sight of.

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In his evidence to the Inquiry, Lord Michael Forsyth agreed the Department of Health should have consulted the Scottish Office and Scottish plaintiffs sooner about changing its decision to settle the HIV Litigation.

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Malcolm Rifkind was the Secretary of State for Scotland but delegated day-to-day ministerial responsibility for health matters to Lord Michael Forsyth, Parliamentary Under-Secretary of State for Scotland.

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David Steel MP wrote to Dr Christopher Ludlam explaining he would ask a parliamentary question about compensation for haemophiliacs infected with HIV and forward the reply to him.

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C Lugton sent a memo to A J Murray and Dr McIntyre, attaching advice from the Department of Social Security regarding calls to compensate people with haemophiliacs infected with HIV by blood products, stating that Scottish Home and Health Department could not advise the Minister of State in Scotland to take a different line from Lady Trumpington, who had already rejected such calls.

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C Lugton sent a memo to Duncan Macniven and David Stevenson indicating the Minister of State had received correspondence from Edinburgh MPs in regard to calls to compensate people with haemophilia infected with HIV by blood products.

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Lord Simon Glenarthur, Minister of State for Scotland, was advised by C Lugton not to hold out any hope of a change of the Government's policy in relation to compensating people with haemophilia infected with HIV by blood products, with prepared drafts attached.

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Lord Simon Glenarthur, Minister of State for Scotland, sent a letter to Sir Alex Fletcher MP, explaining there was no State scheme to compensate haemophiliacs infected with AIDS.

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Dr Gordon Lowe, of the Glasgow Haemophilia Centre, wrote to the Parliamentary Under-Secretary of State, Michael Forsyth, in support of the Haemophilia Society's campaign for compensation payment by the Scottish government to haemophiliacs infected with HIV via blood products.

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