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The Written Statement of Lynne Kelly praised the Welsh approach to their support scheme for adopting a tailored, holistic approach with psychological support and welfare and benefits advice for both the infected and affected.

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Colin Aspland was unaware that financial assistance was available, notwithstanding the establishment of national schemes.

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Kathleen Locke became aware of EIBSS and had to support her mother in applying to the fund as she was unable to do so on her own.

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Benjamin Griffiths made an application to the EIBSS and received conflicting advice as he was unable to speak to the same EIBSS employee.

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One man received a first payment from the Skipton Fund but nothing more and was at first unaware of EIBSS. He was told by EIBSS that he "had fallen through the net. No explanation or apology was offered for this."

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The EIBSS rejected Maria Mooraby's application and appeals despite a supporting letter from her treating clinician and written statements from her husband and
daughter.

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Maria Mooraby had never heard of the Skipton Fund or the EIBSS. This knowledge was first presented to her by an Inquiry Investigator.

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The EIBSS rejected Andrew Bragg's application and appeals on the grounds that he could not prove that the infection was as the result of NHS actions due to a destruction of medical records.

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A woman's application to EIBSS was refused because she did not have sufficient medical records.

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Ronald Edge gave evidence to the Inquiry expressing that the application process for the special category mechanism has been complicated and unclear.

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A witness described applying to EIBSS for payment under the Special Category Mechanism as rather off-putting as it appeared to require a very high level of illness to qualify for payment.

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A witness stated that the Haemophilia Centre arranged to have an appointment with the specialist nurse, and a social worker to assist them with completing the EIBSS for payment under the Special Category Mechanism application form.

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A witness described that she had to reapply to the EIBSS and provide evidence that she and her husband were together at the time of his death from liver failure. She found this system difficult and onerous.

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Su Gorman told the Inquiry that she found the wording of the EIBSS forms she had to complete insensitive.

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A witness infected with Hepatitis A, Hepatitis B and Hepatitis C described the means tested nature of the EIBSS financial assistance as 'disgusting'.

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Simon Gittins described the day-to-day operations of EIBSS as 'unreliable' upon receiving incorrect payments with no guarantee of future payments.

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The Belfast Regional Transfusion Centre began storing donor serum samples. Dr Morris McClelland explained to the Inquiry that this was influenced by Edinburgh.

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Dr Morris McClelland did not consider producing an AIDS leaflet for Belfast. He was aware a national leaflet was being produced and thought it was appropriate to follow the national approach.

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According to Dr Morris McClelland's recollection, an amended questionnaire with a question along the lines of "Have you read the AIDS leaflet" was introduced.

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A questionnaire asking donors if they had read the AIDS leaflet was expected to be introduced but was not made available by the Department of Health.

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