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Edward Massey was told that most of his records had been destroyed at the Manchester Royal Infirmary in a flood. He also applied to the Lancashire and South Cumbria Agency for his records and was told that they too had been destroyed.

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Professor Jane Eddleston was unable to confirm whether a flood at the Manchester Royal Infirmary had caused the destruction of records before 1986, although one staff member recalled a flood damaging the Infirmary's medical records library.

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University Hospitals Birmingham NHS Foundation Trust was able to provide retention policies from 1999 onwards.

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Richard Raymond requested his wife's medical records but was told that they had been destroyed in a sewage leak at St Mary's Hospital in 2003 and was then later told that records were routinely destroyed after 15 years.

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The Trust told the inquiry that whilst a flood may have occurred at St Mary's Hospital, corporate records were only retained for 7 to 10 years so there was no information available.

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In his written statement, Alasdair Cameron stated that no medical records were available from the time of his operation, records were poorly stored in Scotland and it was believed they were "routinely destroyed after a set period".

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Sometimes documents recording environmental incidents have themselves been destroyed under retention policies.

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A man's request to "expunge" incorrect information in his medical records was granted.

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Identical entries are recorded in the medical records of a widow's husband and father-in-law. The two men shared the same name.

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A witness' son's medical records contain no information about when he was tested for, diagnosed with or informed of his HIV infection.

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The impression was given that a witness' Hepatitis C was due to alcohol use, regardless of the accuracy of this.

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A witness' husband was labelled an alcoholic due to his Hepatitis C infection.

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A letter sent to a witness' husband's GP suggested he drank alcohol.

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Identical entries were recorded in the medical records of a widow's husband and father-in-law. The two men shared the same name.

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Despite references to alcohol in his medical records, a witness' husband did not go out drinking.

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A witness was shocked at the mention of excessive alcohol in her husband's medical notes. It did not ring true to her.

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Doctors have generally responded to criticism regarding the accuracy of notes concerning a patient's alcohol consumption by defending their records as being an accurate representation of what they were told.

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A witness had no medical records relating to a period in hospital after a road traffic accident when he required the insertion of a metal plate into his ankle.

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A witness recalled her husband attending an appointment where he was told he did not have AIDS and then attending a week later to be told by Dr Peter Kernoff that he was in fact infected. Neither appointment appeared in his medical records.

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A witness had two pages missing from his records relating to surgery at the North Middlesex Hospital after which he had required multiple blood transfusions._

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