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No criteria for decision-making was set for appeals for regpay and the census forms at the Macfarlane Trust.

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The Caxton Foundation's annual census of beneficiaries was cancelled until a regular payment system was introduced.

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There were lengthy delays in processing early applications at the Caxton Foundation.

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The annual report to the Charity Commissioners was not sent to beneficiaries.

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Extracts were taken from census forms to inform the National Welfare Committee's consideration of grant applications.

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Caxton Foundation staff had reference guidelines on what items beneficiaries could receive grants for.

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The Caxton Foundation was proactive in helping beneficiaries manage their debts.

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The National Welfare Committee and Caxton Foundation staff aimed to be consistent by checking what had been awarded previously in similar circumstances.

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Some applicants who admitted to intranasal or oral drug consumption, but not to injection, were denied on the basis of intravenous drug use, even though their medical records contained no reference to any such use.

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Professor Howard Thomas gave evidence to the Inquiry that previous studies and evidence regarding concerns about non-A non-B Hepatitis in the late 1970s and early 1980s were 'all in accord'.

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In his oral evidence, Professor Howard Thomas agreed that he had given the Glasgow Symposium the message that there would be problems in the future with hepatitis, fibrosis and cirrhosis.

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Mark Mildred was told by Nicholas Fish when he began working for the Skipton Panel and asked what sort of decision was wanted, to provide "A letter, keeping it as brief and simple as you can."

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Mark Mildred was not initially given, nor did he ask for, a copy of the Agency Agreement under which the Skipton Fund operated under the Department of Health.

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Unsuccessful applicants to the Skipton Fund were ignorant of the detail of reasoning that led to the rejection of their claims. Nicholas Fish noted that those who had asked for a copy of letters and reports relating to their decision would have been given one.

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After Ann Lloyd became chair of the Caxton Foundation more effort was made to let more potential applicants know of the Foundation.

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At the outset of her appointment as CEO of the Haemophilia Society, Karin Pappenheim was given to understand that the campaign for compensation for people with haemophilia infected with Hepatitis C was a very high priority.

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The Society, to save costs, chose to use a single low-cost freelancer for selected public affairs and campaign functions.

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From the Society's perspective the announcement of the setup of the Skipton Fund came out of the blue.

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The Society did not specifically campaign for a scheme which would provide financial support for certain groups, such as the bereaved or those caring for family members or partners who were infected.

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William Wright told the Inquiry that people felt that although they were writing to MPs, their voices were not being heard.

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